Director Clinical Systems

Shift: Day
Schedule: Full - Time Regular

Ardent Health Services invests in people, technology, facilities and communities, producing high-quality care and extraordinary results. Based in Nashville, Tennessee, Ardent’s subsidiaries own and operate 30 hospitals in six states with more than 25,000 employees including 1,150 employed providers. Ardent facilities exceed national averages in Overall Hospital Quality Star Rating as ranked by the Centers for Medicare & Medicaid Services; 89 percent of its hospitals received a three-star rating or above in comparison with 73 percent of all hospitals ranked. Twelve of the company's hospitals were recognized by Modern Healthcare as "Best Places to Work" in 2019 – the twelfth consecutive year an Ardent facility made this list. Ardent's corporate office was named "Top Work Places" for Nashville based companies in 2017, 2018 and 2019.

We have an exciting opportunity to join our team as the Director, Clinical Systems.


The Director, Clinical Systems provides leadership and strategic direction in the functional support, design, instruction and guidance of the clinical applications to enable the achievement of success in the business operation at the division office and hospital facilities. Responsibilities include:  providing leadership to the Clinical Applications Team, developing system strategies that are congruent with overall IT strategies as well as the business goals of stakeholders, fiscal and HR accountability for the Clinical Team, conducting business needs analysis, identifying and mitigating IT risks, managing the implementation of clinical application projects.


 Analysis and Solution Definition

  • Quickly understands the business issues and data challenges of the organization and industry.
  • Identifies the organization's strengths and weaknesses and suggests areas of improvement.
  • Develops functional requirements, specifications and system design specifications for business requests.
  • Develops or oversees the development of system documentation, user manuals and training classes for application suite.
  • Creates and maintains detailed test plans and scripts.
  • Leads testing efforts and ensures issues are identified, tracked, reported on and resolved in a timely manner.

Project Execution

  • Evaluates current state processes and identifies gaps to future state process around utilization of applications to maximize departmental and organizational efficiency and effectiveness.
  • Communicates and applies project standards.
  • Enforces of project deadlines and schedules.
  • Takes input from supervisor and appropriately and accurately applies comments/feedback.
  • Manages resources in accordance with project schedule.
  • Consistently delivers high-quality services to business stakeholders.
  • Understands the components of running a fiscally successful project and department.


  • Assists in the facilitation of team and client meetings.
  • Delivers informative, well-organized presentations.
  • Understands how to communicate difficult/sensitive information tactfully.

Problem Solving

  • Prioritizes and resolves issues.
  • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
  • Collaborates with business stakeholders to introduce innovative solutions.


  • Generates enthusiasm among team members.
  • Challenges others to develop as leaders while serving as a role model.
  • Facilitates effective team interaction.
  • Acknowledges and appreciates each team member's contributions.
  • Develops and fosters relationships with business stakeholders.
  • Continually seeks opportunities to increase customer satisfaction.
  • Manages business stakeholder expectations effectively.


  • Participates in leadership incident manager on-call rotation.
  • Ability to travel up to 50%.
  • Embodies and Promotes Core Values:  Inquisitiveness, Team-Mindedness, Passionate, and Positive Attitude.
  • Other duties as assigned.
  • This position will be based in our local Nashville, TN corporate offices.



  • Bachelor's Degree (Equivalent business experience will be considered)
  • Master's Degree preferred


  • Ten years of experience in clinical care or healthcare delivery with EPIC application experience preferred
  • Ten years experience in a leadership capacity over different teams
  • Subject matter expertise in multiple clinical application modules/solutions with experience in configurations and system setup
  • Proven ability to understand business and clinical issues and objectives as well as the ability to translate them into application solutions and workflow
  • Established project manager of multiple large scale large projects of 20+ team members, with experience managing: (1) Resources and critical path; (2) Project scope; (3) Issues identification and oversight; (4) Change control processes; (5) Stakeholder communications; and (6) Project budget
  • Established proven ability to manage a minimum 15 dollar budget successfully within acceptable variances
  • Excellent communication skills
  • Preferred experience with the following EPIC Clinical or Ancillary Products: (1) ASAP; (2) Willow; (3) Inpatient Orders; (4) EPICare Ambulatory; (5) Cupid; (6) Beaker; and/or (7) OpTime